Thoughtful care and learning products, delivered across Bangladesh.
Goodmums sells different types of products, and warranty coverage may vary significantly from one product to another.
This Warranty Policy explains how warranty information is provided, when a warranty starts, how to submit a claim, what evidence may be required, how manufacturer warranties are handled, and what happens after a claim is submitted.
Please read this Policy together with:
A product-specific warranty may contain additional conditions, exclusions, remedies, or service requirements.
Nothing in this Policy removes any right or remedy that cannot legally be excluded under the laws of Bangladesh.
This Warranty Policy applies to products purchased directly from Goodmums where a warranty is specifically offered for that product.
This may include purchases made through:
A product purchased from an independent third-party seller may be subject to that seller’s or manufacturer’s warranty process instead.
Not every product sold by Goodmums has a warranty.
A product should be treated as having warranty coverage only where a warranty period or warranty offer is specifically stated for that product.
Do not assume that a product has a warranty simply because another similar product has one.
Warranty coverage may differ by:
If you cannot find clear warranty information for a product, please contact Goodmums Support before purchasing or before assuming that warranty coverage applies.
Where technically available and applicable, Goodmums intends to display warranty information in relevant places such as:
The product page and product-specific warranty information are important parts of understanding the coverage before purchase.
If different warranty information appears in different places because of a technical or content error, contact Goodmums so we can investigate and confirm the applicable information.
Warranty is product specific.
A particular product may have its own:
The general Goodmums Warranty Policy explains how warranty claims are handled.
The specific warranty information for the product explains what that particular warranty covers.
Where a valid product-specific warranty term is more specific than this general Policy, the product-specific term may apply to that product, subject to applicable law.
Where a product has a warranty and a warranty card is applicable, the product should be supplied with a warranty card or equivalent warranty documentation.
Depending on the product, the warranty card may contain:
Some warranty cards may contain detailed warranty criteria.
Others may provide only basic warranty information because the detailed criteria are maintained separately by the manufacturer, distributor, service provider, or Goodmums.
Please keep your warranty card safely where one is supplied.
A product warranty may be provided or administered by:
The warranty provider may affect:
Some products are covered primarily by a manufacturer, distributor, importer, or authorized service-provider warranty.
In those cases, the manufacturer’s or provider’s applicable product-specific warranty conditions may apply.
These may include conditions relating to:
Goodmums does not control every independent warranty decision made by a manufacturer, distributor, importer, or authorized service provider.
However, Goodmums will not intentionally use a third-party warranty arrangement to remove a right or obligation that applies to Goodmums under applicable law.
Where a warranty is provided by a manufacturer, distributor, importer, or service provider, Goodmums may assist the customer as a facilitator.
Depending on the product and arrangement, we may:
Acting as a facilitator does not necessarily mean that Goodmums itself performs the technical inspection, repair, or manufacturer warranty decision.
The warranty period varies by product.
The applicable duration should be stated in the product-specific warranty information.
Examples of warranty duration may be expressed in:
There is no universal Goodmums warranty period for every product.
Always check the specific product warranty.
Unless the product-specific warranty states otherwise, the warranty period starts on the date the customer actually receives the parcel.
The date of purchase, payment, invoice creation, dispatch, or shipment does not automatically replace the actual delivery date as the warranty start date where the product warranty is intended to start upon receipt.
Goodmums uses an order-management system to help calculate and manage warranty periods.
The system may automatically use the date an order is marked Completed as the warranty start date.
Normally, an order should be marked Completed when delivery has been confirmed.
This system date is an administrative record.
If the system completion date accurately represents the actual delivery date, it may be used to calculate:
If the system date is incorrect, reliable delivery evidence may be used to correct it.
Sometimes an order may be marked Completed earlier or later than the actual delivery date.
If this happens, either the customer or Goodmums may request a correction.
Relevant evidence may include:
If the evidence reasonably confirms a different delivery date, Goodmums may adjust the warranty start and end dates accordingly.
Public holidays, weekly holidays, courier reporting delays, system synchronization, or operational off-days may sometimes delay the update of an order’s Completed status.
This should not unfairly reduce or increase the actual product warranty period.
Where reliable evidence establishes the real delivery date, that evidence may be used to correct the warranty period.
If you believe your product has developed an issue covered by warranty, contact Goodmums Support.
You may be asked to submit a warranty request through the Goodmums warranty system or another support process.
Please provide accurate information about:
Submitting a claim does not automatically mean that the claim has been accepted.
Warranty eligibility may require verification and inspection.
Depending on the product and issue, Goodmums or the warranty provider may ask for reasonable evidence.
This may include:
Not every warranty claim requires every item listed above.
The information requested should depend on the product and the claim.
Goodmums may use different types of evidence to confirm that a product was purchased from us.
Proof may include:
If an order was placed through an official Goodmums-owned channel rather than directly through the website, reasonable alternative proof may be accepted.
Some claims cannot be properly assessed using photographs or videos alone.
You may therefore be required to send the product to:
Goodmums will provide or confirm the appropriate destination before shipment where we are facilitating the claim.
Do not send a warranty product to an unconfirmed address or service centre and assume that Goodmums will be responsible for it.
Please package the product reasonably and securely for transport.
Unless the product-specific warranty, manufacturer, Goodmums, or applicable law provides otherwise, the customer normally bears shipping or transportation costs related to sending a warranty product for inspection or service.
This may include:
The customer also normally bears the cost of shipping or transporting the product back after the warranty process is completed.
These shipping costs are normally not refundable.
However, a different arrangement may apply where:
A warranty provider may need to inspect the product before determining whether a claim qualifies.
Inspection may consider:
Goodmums may rely on a qualified manufacturer, distributor, technician, or authorized service provider for technical assessment where appropriate.
During the warranty process, a claim may move through statuses such as:
The exact status names shown in the Goodmums system may change over time.
A status update is intended to help explain what stage the claim has reached.
There is no single remedy that applies to every Goodmums warranty product.
The available remedy depends on:
A valid warranty claim may result in one or more of the following:
A warranty claim does not automatically create an immediate right to a refund.
If repair is an available remedy under the product-specific warranty, the product may be sent for repair or servicing.
Repair may involve:
The availability and timing of repair depends on the particular warranty.
Replacement may be offered where it is an available remedy under the applicable warranty.
A replacement may depend on:
Goodmums does not promise replacement as the remedy for every warranty claim.
Refund is available under warranty only where:
An approved warranty claim does not automatically mean that the original purchase price will be refunded.
Where a warranty refund is approved, refund processing will follow the applicable Goodmums refund rules and applicable law.
Payment, transaction, and shipping charges already incurred are normally non-refundable except where applicable law requires otherwise.
A warranty normally covers only the problems included in the applicable product-specific warranty.
Depending on the product, warranty may exclude problems caused by:
Not every exclusion applies to every product.
The actual product-specific warranty criteria should determine which exclusions are relevant.
Unless specifically covered by the product warranty, damage caused after delivery by an accident or customer-side event is normally not a warranty defect.
Examples may include:
If a product arrived damaged, that should normally be reported under the Return & Refund Policy within the applicable delivery-problem reporting period rather than treated as later warranty damage.
A warranty may be affected if the product has been:
This applies only where relevant to the product and warranty terms.
Goodmums will not use an unrelated modification as an automatic reason to reject an otherwise valid claim where the modification has no reasonable connection to the issue and applicable warranty rules do not support rejection.
Customers should follow applicable:
A warranty may not cover a problem caused by failure to follow important product instructions.
However, Goodmums recognizes that some product information published on our website or social channels may come from manufacturers, experts, documentation, or other sources.
Nothing in this section excludes responsibility or consumer rights that cannot legally be excluded.
Some warranties depend on product identification.
Where applicable, please do not intentionally:
a serial number, warranty seal, identifying label, or other product identification required for warranty verification.
A missing or altered identifier may affect a claim where the identifier is reasonably necessary to verify the product or warranty.
Some parts naturally wear out or are designed to be consumed during normal use.
Depending on the product-specific warranty, these may not be covered.
Examples may include:
Whether an item is excluded depends on the specific product warranty.
Warranty claims may require more time than an ordinary return because the product may need:
For this reason, Goodmums does not apply one universal processing time to every warranty product.
Where an estimated processing time is available, it may be communicated through:
Any warranty-processing or completion date given before the process is complete is normally an estimate unless expressly stated otherwise.
An estimate may change because of:
If we receive important new information that materially changes an estimate, we may update the estimated completion time.
Sometimes a warranty claim cannot continue until the customer takes an action.
Examples include:
Goodmums may send reminders where a claim remains waiting for customer action.
If the customer does not respond for a significant period, the claim may eventually be closed or cancelled where reasonable.
Closing an inactive claim does not necessarily prevent the customer from contacting Goodmums again while the applicable warranty remains valid.
A warranty claim may be rejected where, after reasonable review, the issue is not covered by the applicable warranty.
Possible reasons may include:
Where reasonably possible, Goodmums should communicate the reason for rejection.
A rejected warranty claim does not prevent the customer from asking for clarification or appealing with relevant new evidence.
A warranty claim may be cancelled where:
Cancellation of a claim is different from rejection of warranty eligibility.
If you believe:
you may contact Goodmums Support and ask us to review the decision.
Please provide any relevant additional evidence.
Depending on the issue, Goodmums may:
Both Goodmums and the customer may rely on reasonable evidence when seeking a correction.
A potential product-safety issue should not be treated only as an ordinary warranty matter.
If you believe a product creates a serious safety concern, contact Goodmums as soon as possible.
Examples include:
Goodmums may prioritize the case and may:
For a serious product-safety concern:
Phone: +8801540767848
Email: hello@goodmums.com
When emailing, clearly identify the matter as a Product Safety concern.
If urgent medical help is required, seek appropriate emergency or professional medical assistance.
Goodmums’ Return & Refund Policy and Warranty Policy cover different situations.
A product that:
should normally be reported under the Return & Refund Policy.
Visible delivery problems should normally be reported within 24 hours, and an eligible return request should normally be made within 3 calendar days of delivery.
A warranty claim normally relates to a covered product issue arising during the applicable warranty period.
For example, a product may function correctly when received but later develop a covered fault.
That situation may be handled under the Warranty Policy rather than the initial return process.
The 3-day return period does not shorten a valid product-specific warranty period.
Goodmums uses digital systems to store:
An unexpected server, database, plugin, or other technical issue may sometimes make a record unavailable or incomplete.
If this occurs, Goodmums may request reasonable alternative evidence such as:
A technical failure or lost Goodmums record does not automatically remove a valid warranty right.
Goodmums may investigate a warranty claim where there is a reasonable concern about:
We may request additional evidence where reasonably necessary.
This section does not allow Goodmums to reject a genuine claim simply because a customer raises a complaint.
Manufacturers, distributors, and service providers may update warranty programs from time to time.
Goodmums may also update this general Warranty Policy.
However, a later change should not automatically remove warranty rights that already applied to a product when the customer purchased it where doing so would be unlawful or inconsistent with the warranty agreed at purchase.
Where a product-specific warranty changes before purchase, Goodmums may update the product information accordingly.
Customers should review the warranty information shown for the product at the time of purchase.
This Warranty Policy explains Goodmums’ general warranty process.
It does not remove any mandatory right available under applicable Bangladesh law.
Nothing in this Policy is intended to:
Where this Warranty Policy conflicts with a mandatory requirement of Bangladesh law, the applicable legal requirement will take priority.
If warranty information for a product is unclear, unavailable, or you need help understanding whether a product is covered, contact Goodmums Support.
Please ask before assuming that a product has a warranty or that a particular issue is covered.
Goodmums
Website: https://goodmums.com
Email: hello@goodmums.com
Phone: +8801540767848
When contacting us about an existing warranty claim, please provide your order number or other available proof of purchase so we can assist you more quickly.
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