Thoughtful care and learning products, delivered across Bangladesh.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, who we may share it with, how long we may keep it, and the choices and rights available to you.
This Policy applies when you:
This Policy should be read together with our Terms & Conditions, Return & Refund Policy, and Warranty Policy.
Where applicable Bangladesh law gives you a right that cannot be limited by this Policy, the applicable law will take priority.
This Privacy Policy applies to personal information handled by Goodmums.
Our website is:
You can contact us at:
Email: hello@goodmums.com
Phone: +8801540767848
Throughout this Policy:
“Goodmums”, “we”, “us”, and “our” refer to Goodmums.
“You” and “customer” refer to a person visiting or using Goodmums or interacting with us.
This Policy applies to personal information collected through:
A third-party website, social network, payment service, courier, or other independent service may also have its own privacy policy.
Personal information means information relating to an identified or identifiable person.
Depending on the situation, this may include:
Some information may require additional protection because of its nature.
Goodmums aims to collect only information reasonably needed for the purpose for which it is being used.
We may collect information:
For example, when you:
Some information may be collected automatically when you use goodmums.com.
This can include:
We may receive information from parties involved in providing a service to you.
Examples may include:
Depending on how you use Goodmums, you may provide:
Please provide accurate information.
If you create a Goodmums account, we may store information such as:
This information may be used to:
You may be able to view or edit some account information directly from your account.
When you place an order, we may collect information including:
We use this information to:
Goodmums may offer payment through:
Not every method is necessarily available for every order.
Depending on the payment method, we may process information such as:
Payment providers may process additional information independently according to their own privacy practices.
Goodmums does not need to receive every piece of information held by your bank, bKash, Nagad, or another payment provider.
For refunds, we may request additional information where reasonably necessary to:
To deliver an order, we may process information including:
Necessary information may be shared with a courier or delivery provider.
The courier may separately collect information when delivering the parcel.
For Pre-Orders, we may retain information including:
This information helps us manage long-running Pre-Orders and provide evidence of the information communicated during the transaction.
When you contact Goodmums about:
we may collect or retain:
We use this information to investigate and resolve your request and maintain an appropriate support record.
When you submit a warranty request, Goodmums may collect and retain information including:
We use warranty information to:
Where our warranty system provides protected evidence storage, uploaded warranty evidence is intended to be stored in a protected area rather than made publicly accessible.
Access may require:
Where warranty claims can be accessed by guests using verification links, temporary verification tokens may be stored in hashed form for security.
If you report a product-safety problem, we may collect information necessary to investigate the concern.
This may include:
Where necessary, some information may be shared with:
Please do not provide sensitive personal information that is not reasonably necessary for us to understand the safety concern.
Goodmums may provide optional profile features to help us understand customer preferences.
Our profile system may store:
This information may be connected to your WordPress/Goodmums user account.
It may be used to provide product suggestions based on configured product characteristics or WooCommerce attributes.
The Beyond Woo profile feature supplied to Goodmums is designed to store this information locally with your WordPress user account rather than send the profile information to an external service.
Goodmums may allow users to register or sign in using an enabled social-login provider.
When you choose social login, information received may include:
We use this information to:
The social provider controls the information it allows you to share and operates under its own privacy policy.
Our social-login system may use an access token to communicate securely with the social provider.
A temporary cookie may also be used during the authorization process to secure the login flow and return you to the correct part of Goodmums.
The Nextend Social Login system used by Goodmums states that its locally collected social-login information is removed when the related WordPress user is deleted, subject to any records that Goodmums must separately retain for legal or transactional reasons.
If you leave a review or comment, we may collect:
IP and browser information may be used for:
Reviews or approved comments may be visible publicly.
Do not include private information in a public review that you do not want other people to see.
Where comments and Gravatar are enabled, an anonymized value created from your email address may be sent to the Gravatar service to determine whether your email is connected to a Gravatar profile.
If the comment is approved, your Gravatar profile image may appear publicly with the comment.
Goodmums may allow you to upload images or videos for purposes such as:
Images may contain hidden information such as EXIF metadata, including location data.
You should remove location information from an image before uploading it if you do not want that information included.
Warranty and private claim evidence should not be treated the same way as a public review image.
Goodmums aims to restrict access to private claim evidence where the system supports protected storage.
When you visit goodmums.com, our website and supporting services may automatically receive technical information.
This may include:
We may use this information to:
Cookies are small files or pieces of information stored through your browser or device.
Goodmums may use cookies for purposes such as:
Some cookies are necessary for the website to function properly.
Other cookies or tracking technologies may be optional and may require consent depending on their purpose and applicable law.
You can also control cookies through your browser, although disabling essential cookies may prevent parts of the store from working correctly.
WooCommerce uses cookies and similar session technologies to provide important shopping functions.
These can be used to:
Essential shopping cookies may be necessary to provide the service you request.
WordPress may set cookies when you:
A temporary cookie may be used to determine whether your browser accepts cookies.
WordPress login cookies normally maintain your authenticated session.
Where WordPress default durations apply:
WordPress may also use preference cookies for administrative or display settings.
Where comment convenience cookies are enabled and you choose to use them, they may remember your name, email address, and website for up to approximately one year.
Goodmums may use analytics, measurement, search-performance, and advertising technologies to understand how the website is used and how customers discover Goodmums.
Depending on the technology enabled, these services may process information such as:
These tools may help us:
Where applicable law requires consent for non-essential analytics or advertising tracking, Goodmums should obtain that consent through the website before activating those technologies for the user.
You may also be able to control some advertising or analytics technologies through browser settings, cookie controls, or the settings offered by the relevant provider.
Goodmums pages may contain content or services provided by another website.
Examples can include:
Embedded content may behave as though you visited the external website directly.
The external provider may:
Goodmums does not control the privacy practices of an independent external service.
Goodmums may process personal information to:
We aim not to use personal information for an unrelated purpose without an appropriate legal basis or additional consent where required.
Depending on the purpose, Goodmums may process personal information because:
Where we rely on your consent, the request should be clear and connected to a specific purpose.
Where applicable, you may withdraw consent.
Withdrawal does not make earlier lawful processing invalid and may not stop processing that is required for another lawful reason.
Where Goodmums provides newsletters, promotions, product updates, or other marketing, we may use contact information where you have subscribed, consented, or where another lawful basis applies.
Marketing may be sent through channels such as:
Goodmums may use an email service provider such as Brevo for subscription or email-delivery functions where enabled.
You can unsubscribe from optional email marketing using the unsubscribe option provided in the message where available or by contacting Goodmums.
Withdrawing from marketing does not stop necessary order, account, payment, warranty, refund, or security messages.
When you place an order or use a Goodmums service, we may send necessary communications such as:
These communications are operational and are different from optional marketing.
You may not be able to opt out of a necessary transactional message while the related account, order, payment, claim, or service remains active.
Authorized Goodmums administrators, shop managers, support staff, or other team members may access personal information where needed for their work.
For example, authorized staff may need access to:
Access should be limited to people who reasonably need the information to:
Goodmums does not need to share every piece of customer information with every service provider.
We may share only information reasonably required for a particular purpose with categories including:
We do not sell personal information to advertisers.
When you pay through bKash, Nagad, a bank, or another payment service, information necessary to process or support the payment may be exchanged between Goodmums and the payment provider.
This may include:
The payment provider also handles information under its own privacy practices.
We may share necessary information with delivery providers so they can deliver your parcel.
This can include:
Courier providers may also return information to Goodmums such as:
Where necessary to handle a warranty, technical issue, product-safety concern, or product-specific service, Goodmums may provide relevant information to:
We should share only information reasonably relevant to handling the matter.
Goodmums uses WordPress and WooCommerce and may use plugins or technology providers to operate the store.
Depending on the service, providers may help us with:
A provider may process information on our behalf or may operate as an independent provider for some purposes.
Goodmums may disclose information where reasonably required to:
We do not intend to disclose more personal information than reasonably necessary for the lawful purpose.
Some technology, social-login, email, analytics, advertising, hosting, or other service providers may operate outside Bangladesh or use systems located in other countries.
This means personal information may in some situations be processed or transferred outside Bangladesh.
Where such processing or transfer occurs, Goodmums will take reasonable steps to use providers and arrangements consistent with applicable Bangladesh data-protection requirements, including any restrictions or safeguards required for international transfers.
Goodmums does not intend to keep every type of personal information forever.
We retain information for as long as reasonably necessary for the purpose for which it was collected and for any additional period required or permitted by law.
Order and business transaction information may be retained for at least the period required by applicable digital-commerce, accounting, tax, fraud-prevention, consumer-protection, and legal-record requirements.
Goodmums may generally retain important ecommerce transaction records for at least 6 years where such retention is required for digital-commerce or related legal purposes.
Account information may be retained while your account remains active.
If your account is deleted, some information may still need to be retained separately where connected to:
Return and refund information may be retained with the related transaction for the period reasonably required for:
Warranty claims and evidence may be retained for the duration of the claim and afterward where reasonably needed for:
Public reviews or comments may remain available until they are removed, deleted, or no longer needed.
Comment metadata may be retained to manage moderation, spam, and follow-up comments.
Marketing contact information may be retained while you remain subscribed.
If you unsubscribe, we may retain limited information necessary to record and respect your opt-out.
Security and technical logs may be retained for a reasonable period needed to investigate incidents, prevent abuse, maintain systems, and comply with applicable requirements.
When information is no longer reasonably required and there is no legal reason to keep it, Goodmums should delete, anonymize, or otherwise securely dispose of it where appropriate.
Goodmums takes reasonable technical and organizational steps intended to protect personal information.
Depending on the system, these measures may include:
No website, server, database, transmission, or storage method can be guaranteed to be completely secure.
Customers should also protect their account passwords and devices.
If Goodmums becomes aware of a security incident involving personal information, we may take steps such as:
Depending on applicable Bangladesh law and the circumstances, you may have rights relating to your personal information.
These may include the right to:
Some rights are subject to legal exceptions.
For example, we may need to keep some transaction information even after an account-deletion request because of legal, accounting, fraud-prevention, warranty, or dispute requirements.
You may contact Goodmums to ask what personal information we hold about you or request access where applicable.
We may need to verify your identity before providing personal information.
This helps prevent information from being disclosed to the wrong person.
If your personal information is incorrect, incomplete, or outdated, you can:
We may ask for reasonable evidence if a requested correction affects an order, payment, ownership record, warranty, or other important transaction.
You may ask Goodmums to delete personal information where applicable.
Deletion may not be possible for information that Goodmums must keep for reasons such as:
Where complete deletion is not possible, we may explain why relevant information must continue to be retained.
Where available and applicable, you may request a copy or export of personal information associated with your account.
WordPress provides tools that may assist with personal-data export requests.
Where a portability right applies under law, Goodmums will handle the request according to the applicable requirements and technical capability.
Where we rely on your consent, you may withdraw it.
For example, you can unsubscribe from optional marketing.
Withdrawing consent does not:
If withdrawing consent makes it impossible to provide an optional service, that service may stop.
Where Goodmums provides an account-deletion feature, you may request deletion of your account.
Deleting the account does not necessarily delete every record associated with previous purchases.
Goodmums may still retain information needed for:
Social-login information stored locally through Nextend Social Login is designed to be removed when the associated WordPress user is deleted, subject to any separate information that Goodmums must lawfully retain.
Goodmums sells products for mothers, babies, children, and families.
However, the Goodmums purchasing and account relationship is intended to be managed by an adult.
A person should normally be at least 18 years old to independently place an order.
A person under 18 should use Goodmums under the involvement, supervision, or authorization of a parent or legal guardian.
An adult customer may sometimes provide information relating to a child when reasonably relevant to:
Please do not provide unnecessary sensitive information about a child.
Where applicable law requires parental/guardian consent or additional protection for children’s personal information, Goodmums will apply those requirements.
Goodmums may use information you voluntarily provide in your profile to calculate a profile-completion score or suggest products.
For example, profile answers may be compared with WooCommerce product attributes configured by Goodmums.
These suggestions are intended to help you discover products.
They should not be treated as:
You should review the actual product information before purchasing.
Goodmums may link to:
If you leave Goodmums and visit another website, the external site’s privacy policy applies to its processing.
Goodmums does not control the independent privacy practices of websites that we do not operate.
Goodmums may update this Privacy Policy from time to time.
When we update it, we may change the:
Where appropriate, material privacy changes may also be communicated through:
Where a new use of personal information requires additional consent under applicable law, simply changing this Privacy Policy does not replace the need to obtain that consent.
We encourage you to review this Policy from time to time.
If you have a question about this Privacy Policy or want to make a privacy request, contact Goodmums.
Goodmums
Website: https://goodmums.com
Email: hello@goodmums.com
Phone: +8801540767848
When making a request about personal information, please provide enough information for us to understand your request.
We may ask for reasonable verification before disclosing, correcting, exporting, or deleting personal information to help protect your data from unauthorized access.
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Mother care, baby care and learning products with clearer product information for families across Bangladesh.
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