Thoughtful care and learning products, delivered across Bangladesh.
Customer support

Contact Goodmums

Choose the route that best matches your question. Using the right support path helps us understand the issue and respond with the information we need.
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Order help

Check your order status, delivery progress and any available courier information.
Return

Returns & refunds

Start a return or refund request for an eligible item from your order.
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Product information

Ask about product details, use guidance, compatibility or information shown on a product page.
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Safety concern

Tell us about a damaged part, suspected counterfeit, reaction, contamination or another product concern.

Direct contact

Email
hello@goodmums.com
Phone
+8801540767848
WhatsApp
+8801540767848

Prefer chat? WhatsApp is fastest.

Is the issue urgent?

Stop using the product if you believe it may cause harm. Keep the product, packaging, batch details and order information.

Send a message

How can we help?

Before you ask —

The questions we get most, answered up front.

Use the order tracking page first. It is the best place to check the latest status and any available courier information.

Use the return request page and provide the order details requested there. Eligibility depends on the applicable policy, product and item condition.

Include the exact product name, size or model and explain what you want us to check. For an order-related product issue, include your order number as well.

Share the exact product, what happened, your order number and any batch or packaging details you have. Photos may also be useful when they clearly show the issue.

Priority support

Report a product concern

Have a concern about a product you bought or found on Goodmums? Let us know and our team will review it.

Image upload should be requested only when relevant and should not make emergency support wait.